Επιστροφές/Ακυρώσεις

To return a product you must first contact us by phone at 210 8023555 or by e-mail at retail@exis-jewellery.gr. Returns are accepted within 15 days from the date of receipt. To return the product you want, you are free of charge, only if you choose the Speedex courier with which we work. If you want another courier company, you will bear the costs. Once we receive the product, we will refund the amount to your bank account within 5 working days.Cash on delivery costs will be removed, 2 euros (if you have chosen payment by cash on delivery) and the remaining amount will be refunded. A necessary condition is that the product is properly placed in its packaging, so that it does not suffer damage during transport, and is not worn. ATTENTION: returns on special orders will not be executed, as will all jewelry of that kind are all tailor made.

We accept order cancellation only in case the order has not been sent from our store for delivery. In that case, you can cancel your order by informing us by email at retail@exis-jewellery.gr and we will cancel it immediately returning the paid amount. We do not accept cancellation of an order after the customer has received the product. Also, if the products of the order are a special order, such as all the rings made to fit your finger and jewelry made especially for you (eg name), the order can be canceled strictly within 24 hours from its placement.

All refunds are made either by crediting the customer’s account (in case a deposit was made) or by crediting his card through which the initial collection was made. www.exis-shop.gr undertakes the return to be done as soon as possible. Depending on how the money is returned, the process will be completed in 1 to 4 working days.